Privacy Policy

At Alaya Malai, we are dedicated to ensuring that your privacy is protected. Should we request certain information by which you can be identified when using our website, you can be assured that it will only be used in accordance with this privacy policy.

1.Introduction

This privacy policy outlines how Alaya Malai (referred to as "we," "us," or "our") collects, uses, discloses, and processes personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA). This policy applies to all personal data in our possession or under our control, including data handled by third-party service providers authorized by us.

2. Information We Collect

We collect personal data you provide when registering on our site, placing orders, subscribing to newsletters, responding to surveys, or filling out forms. This may include your name, email address, mailing address, phone number, country of residence, passport issuing country, or credit card information. We do not collect personal data unless voluntarily provided by you or your authorized representative. We retain your personal data only for as long as necessary for business purposes.

3. Use of Your Information

We use your information to understand your needs and provide better service, including for internal record-keeping, improving products and services, and sending promotional emails about new products, special offers, or other information we think may interest you.

4. Protection of Your Information

We employ secure servers and continuously update administrative, technical, and physical security measures to protect your information from unauthorized access, loss, or destruction. Sensitive credit card information is encrypted via SSL technology.

5. Disclosure of Information to Third Parties

We may share your personal data with third parties under the following circumstances: to arrange services like airport transfers or private chefs for guests, for third-party vendors and service providers to perform services on our behalf, to comply with legal obligations or respond to legal claims, subpoenas, or government authorities, and in case of a reorganization, merger, or acquisition of our business.

6. Your Legal Rights

You have the right to request access to your personal data, request corrections to any inaccurate or incomplete data, request erasure of your personal data where there is no legitimate reason for us to continue processing it, object to the processing of your personal data (particularly for direct marketing purposes), and request the restriction of processing or data transfer to you or a third party. You may withdraw your consent at any time. If you opt-out of marketing messages, this will not affect data provided from past transactions.

7. Cookies

We use cookies to enhance your experience and gather data on site interactions. You can manage cookie settings through your browser, but disabling them may affect site functionality.

8. Personal Information of Minors

We do not knowingly collect information from individuals under 18. Parents or legal guardians should not allow children to submit personal information without their consent.

9. Terms and Conditions

Please refer to our Terms and Conditions for more details.

10. Consent

By using our site, you consent to this privacy policy.

11. Contact Us

If you have any questions about this policy, please contact us at reservations@alayamalai.com

12. Changes to This Privacy Policy

Any updates to this policy will be posted on this page. This policy was last modified on 6 November 2023.