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House Rules

Dear Valued Guests,

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Welcome to Alaya Malai! We are excited to host you and aim to provide an exceptional stay. For a seamless experience, please review our house guidelines below.

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General Information

  • Location: Alaya Malai is situated on the serene shores of Pantai Merang, offering a tranquil escape surrounded by natural beauty.

  • Local Assistance: Our team is available to assist with local tours, transfers, or recommendations for nearby attractions.

  • Emergency Contact: For emergencies, dial 999 or notify our on-site team for immediate help.

 

Check-In & Check-Out

  • Check-in: Between 3:00 PM and 8:00 PM.

  • Check-out: By 12:00 PM.

  • Late Check-out: Available upon request, subject to availability, with a 25% room charge until 3:00 PM.

 

Security Deposit & Keys

  • A security deposit equivalent to one night's stay is required upon booking confirmation.

  • Room and gate keys will be provided at check-in and must be returned at check-out. A RM50 fee applies for any lost or unreturned keys.

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Villa Etiquette

  • Quiet Hours: From 10:00 PM to 7:00 AM. We ask guests to respect these hours for everyone’s comfort.

  • Respect for Others: Please be considerate of other guests. Disruptive behavior may result in termination of the reservation without a refund.

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Smoking Policy

  • Alaya Malai is a non-smoking property. Smoking is permitted only on balconies, in the garden, and in the car park. Non-compliance may result in a cleaning fee equivalent to one night’s stay.

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Pool & Beach Safety

  • Pool Hours: 8:00 AM to 10:00 PM. Children must be supervised as lifeguards are not present.

  • Beach Safety: Red flags on the beach indicate hazardous conditions, so please exercise caution during water activities.

 

Personal Belongings

  • We are not responsible for lost items. Any found items can be shipped back upon request, with shipping fees applicable.

 

Environmental Awareness

  • To conserve energy, please turn off air conditioners, lights, and electronics when not in use.

 

Visitor Policy

  • Visitors are welcome but must be registered with management. Visits after 10:00 PM may incur additional charges.

 

Parking

  • Designated parking is available for guests, though we are not liable for any vehicle damage or loss.

 

Suggestions & Feedback

  • For any suggestions, feedback, or technical issues, please notify us promptly. Late notifications may not qualify for discounts.

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Thank you for your cooperation and for helping us maintain a pleasant and peaceful environment.

We wish you a delightful stay at Alaya Malai!

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The Management, Villa Alaya Malai.

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